Ordering & Shipping FAQ

What samples do you offer?

Printed and patterned wallpaper samples are 8" wide × 10" tall; solid wallpaper samples are 6" × 6". All wallpaper samples are produced on the same material as full rolls. Fabric memo samples are 6" × 6" cuttings mounted on branded card stock listing the fabric name, colorway, and fiber content. For pillows, you can order a fabric sample of any pillow before purchasing. Samples are ordered directly from each product page.

Are wallpaper samples printed at actual scale?

Most are printed at 100% scale — exactly what your roll will look like. Some larger-repeat and mural designs are scaled down to show more of the pattern, and those are labeled as such. If your sample has no scale label, it is printed at 100%.

Can I return samples?

Yes. Samples may be returned within 14 days of delivery for a refund — contact us to arrange it. Separately, our Sample Return Program takes back samples you no longer need, at any time, for reuse or recycling.

What is the Sample Return Program?

A take-back program, not a refund. Anyone can return any Poppy samples in any quantity, with no deadline — email us for a prepaid label. Returned samples are reused where possible and recycled otherwise. For refunds on recent sample orders, see the question above.

What is a CFA or strikeoff, and when is one required?

A CFA (cutting for approval) is a sample produced with your order specifications and sent by mail or electronically for you to approve before the production run of your material. It is one last final check to confirm the design, color, and material meet expectations and match the samples you originally sourced.

All commercial and custom wallpaper or wallcovering orders require either an approved CFA or a completed CFA waiver. Residential roll orders do not require one. CFAs and strikeoffs are produced in 5–7 business days plus transit; orders with extensive custom color matching may take longer. Fabric and pillows use memo samples instead — CFAs are not offered on those lines.

Do you offer trade pricing, and who qualifies?

Yes. The trade program is open to interior designers, architects, specifiers, and design firms. Apply online — approval typically takes 1–2 business days.

What does the trade program include?

Exclusive pricing on production orders, free sampling, shipping discounts, dedicated project support, and volume quotes for larger projects. For project-specific pricing, contact sales@poppyprintstudio.com.

I'm tax exempt or have a resale certificate — how do I use it?

Provide your resale or tax-exemption certificate when your trade account is approved. We keep it on file so qualifying orders are processed without sales tax.

Can I order a custom colorway or custom design?

Yes, on most patterns. Wallpaper can be recolored or rescaled; fabric customs include custom-color woven solids, custom engineered wovens, and custom digitally printed linen. Email sales@poppyprintstudio.com with the pattern and your project details to start.

How does the custom process work?

Custom work is quoted per order, with development starting at $1,000. You supply the color targets — Benjamin Moore or Sherwin-Williams codes, Pantone numbers, or a physical piece mailed to us to match. We produce digital renderings for your review, then a physical strikeoff for approval. Once you approve the strikeoff, you pay for the production order and it goes into production. Commercial and custom wallcovering orders also require a CFA or CFA waiver.

Are custom orders returnable?

No. Custom orders of any type are final sale — nonrefundable and nonreturnable — and development costs are nonrefundable. See our refund policy.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Do you ship internationally?

Absolutely. If you are located outside of the USA you can contact us at sales@poppyprintstudio.com for international inquiries. Please note that the recipient is responsible for all shipping fees, taxes, and duties.

How do samples ship?

We offer both Standard USPS service which arrives in 3-4 days and Express service which arrives in 2 days. Tracking is provided for all sample orders.

How do roll and yardage orders ship?

UPS Ground. Most locations in the continental USA will receive their delivered order in 2-4 days. Some very rural areas will take 5 days. If you require rush shipping services, please contact our sales team by email at sales@poppyprintstudio.com or call 913-303-9629 and we will make every effort to accommodate your rush request.

Can I change my shipping address after an order has been placed?

Please contact us immediately if your shipping address needs to be changed. Samples and roll orders are often placed into production very quickly after the order is processed and may leave our warehouse sooner than the standard lead time. Any address changes made after an order has shipped will incur a fee for return shipping charges and handling.

What should I do when my order arrives?

Inspect everything immediately — before installation, cutting, or handing off to your installer or workroom. Confirm the design, color, and quantity match your order. If the shipping container, carton, or box arrives damaged or open, take photos and document everything right away — the sooner we can see shipping damage, the easier it is for us to help.

Wallpaper must be inspected before installation; installing it is acceptance of the goods. Returns are not accepted after 14 days from delivery, so please check your order as soon as it arrives.

What if my order arrives damaged?

Contact us within 7 days of delivery at sales@poppyprintstudio.com with photos of the packaging and the goods, and we will arrange a replacement. If the carton or box is damaged or open on arrival, photograph and document everything immediately. Full terms in our shipping policy.

Tracking says my package was delivered, but I can't find it

Carriers give us the same tracking information they give you, so a few checks on your end will resolve most missing deliveries faster than we can. Start with the tracking page: drivers typically photograph where the package was placed. Check that spot and around your entrances, then ask whether anyone else in your home or business collected it, and check with neighbors — packages are often left next door.

Orders over $1,000 require a signature on delivery, so those cannot be left unattended. Please know we cannot track a package any further than you can — the carrier shows us exactly what it shows you, which is why these checks are the fastest way to locate a delivery. If it still has not turned up after all of them, let us know at sales@poppyprintstudio.com.

Do you accept online payments?

Yes, we accept online payments. Payment for order can be placed via credit through our webstore during checkout.Commercial and custom orders can be paid by credit card or wire transfer. If you prefer to pay by wire please contact our sales team and we can provide documentation on how to make a wire payment.

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.We do not keep any credit card information on file.

What forms of payment do you accept?

We accept payments from major credit card companies including Visa, Mastercard, Discover and American Express.We also accept bank wire transfers.

Do you offer refunds?

Wallpaper rolls, commercial panels, and cut yardage: all sales are final. In very rare circumstances we can approve a residential roll return, decided case by case — the buyer covers return shipping and a 25% restocking fee.

Samples: wallpaper samples and fabric memo samples may be returned within 14 days of delivery for a refund — contact us at sales@poppyprintstudio.com to arrange it. Samples must be undamaged and in the condition you received them; returns without prior approval are not accepted.

Pillows: covers are returnable within 14 days in unused, original condition with a 25% restocking fee. Filled pillows are final sale.

Approved refunds are processed to your original payment method, less any return shipping and applicable restocking fee. Full terms in our refund policy.

Can I return unused or leftover rolls of wallpaper?

Rolls are printed to order, so unused or leftover rolls cannot be returned. We recommend keeping extra material as attic stock — wallpaper held back for future repairs, so a patch matches your original dye lot. Our Wallpaper FAQ covers attic stock in detail.

In very rare circumstances we can approve a residential roll return, decided case by case — the buyer covers return shipping and a 25% restocking fee. See our refund policy.

Can I see Poppy in person?

Yes — we are carried in partner showrooms across the country.

How do I reach you?

Email sales@poppyprintstudio.com or call 913-303-9629, Monday–Friday, 8 AM–5 PM Central. You can also chat with us on the website during business hours. Our shop and studio are in Lawrence, Kansas.