Below you will find answers to the most common questions we receive.
If you’re unable to find answers to your question below, please don’t hesitate to contact us at:
or call 913-303-9629.
We are here and happy to help.
- All of our samples are sized to 8” wide x 10” tall.
- Samples are produced on the same wallpaper material you would receive on an order.
Most samples are printed at 100% scale, but some larger repeat mural design samples are scaled smaller to show more of the repeat. Samples that have been reduced in scale are labeled as such.
If your sample does not have a scale label, it is printed at 100% - the same as the roll will be.
Sample artwork is the same for every sample, they all look alike.We make an effort to include all colors in the wallpaper pattern for our samples, but this is not always possible.
All samples are provided labeled with the material listed, roll size, and method of roll production.
If you require a larger sample you can request a strikeoff by contact our sales team at firstname.lastname@example.org or by calling 913-303-9629
Yes, we suggest ordering samples prior to placing your order. Colors on a phone or computer screen can vary and it is best to order a sample to verify color and material. All of our wallpaper is print-to-order and we keep standards to verify samples match the final wallpaper, however small variations may occur during the printing process or due to material batches and lots. Samples will match your final order within a variance of 5%
All of our wallpaper provided unpasted and is paste-the-paper or paste-the-wall. We use premium materials and do not offer pre-pasted or self-adhesive peel-and-stick materials. A full list of materials which specification and installation sheets are available for download here: https://www.poppyprintstudio.com/pages/materials
All of our wallpaper is digitally printed and produced in house at our facility. We have made investments in the newest digital printing and finishing technology to ensure our wallpaper is printed quickly, accurately and to the highest quality standards. We have over a decade of experience with digital printing of home decor products and control the printing process for start to finish with an extensive quality control process, guaranteeing you receive a premium product with fast lead times.
The minimum order for Poppy residential wallpaper is one roll. We do not offer half or partial rolls. Roll sizing varies by design and can be found on the product page for each design offering.
Commercial grade Type II wallcovering is sold by the square foot without minimums, but is not available for direct purchase through our website. Commercial quote requests should be directed to our sales team at email@example.com or by calling 913-303-9629
All of our wallpaper products include a per roll square footage coverage notation in the specifications section on the product page.
We strongly recommend the use of a professional wallpaper hanger for the installation of our papers, any reputable installation company will be able to provide you with the amount of rolls required after visiting your job site taking measurements. A full breakdown of the benefits of using a wallpaper hanger can be found below in the "Wallpaper Installation - Can I install wallpaper myself?" FAQ section.
For budgeting purposes we are happy to provide you with an estimate on the amount of rolls required if you can provide us with the wall dimensions or a blueprint with dimensional callouts. When in doubt photos and measurements will help our team provide you with a roll estimate. Quantity inquiries should be directed to our sales team at firstname.lastname@example.org by calling 913-303-9629.
All of our orders go through a quality control checklist prior, during and after the printing process. One of the quality control steps is to keep a physical counter sample from each order for future reference if required. In the event that a short order occurs, we will have a counter sample to reference for your reorder. However, we cannot guarantee a 100% match can be achieved due to a variety of factors including passage or time and material variations from batch to batch. For this reason we recommend ordering overage and attic stock. Please see "What is wallpaper overage" FAQ section below for an explanation on how to avoid short orders.
The purpose of overage is to allow for extra material in the event of any installation issues or short orders.
Our wallpapers are small batch print-to-order goods and while color is consistent from roll to roll there are minor batch variances which can make reprinting to a specific color match difficult if not impossible, not to mention it can delay your completion date or result in reprinting of an entire wall.
Any leftover overage rolls can be stored for use as attic stock in the event that the wallpaper is damaged in the future.
For residential wallpaper orders we suggest ordering a minimum 1 additional roll for overage.
For commercial material orders we suggest ordering a minimum of 15% additional material for overage.
Attic stock is unused wallpaper which can be stored for future use. In the event that your wallpaper is damaged after installation you will have replacement material on hand from the same batch which guarantees an exact match for replacement.
All of our materials meet WA-101 standards for low VOC indoor air quality - including California IAQ-1350 and Prop 65.
Certificates for each material are available from us by request by contacting our sales team at email@example.com or by calling 913-303-9629.
No, we do not offer temp paper or peel-and-stick wallpaper.
Engaging a professional wallpaper installer for the installation of your Poppy wallpaper offers several advantages, ensuring a successful and visually appealing outcome. A few of the reasons we suggest using a professional for your wallpaper installation:
- Installers will visit your site prior to installation to confirm dimensions and provide you with a recommendation on the amount of wallpaper required.
- Professional wallpaper installers possess the skills and experience necessary for handling different materials and patterns. Their expertise ensures a precise and flawless installation tailored to the specific characteristics of Poppy products.
- Professionals understand the importance of thorough wall preparation. They can address imperfections in the wall surface, providing a smooth and even base for your Poppy wallpaper. This meticulous preparation is crucial for achieving a seamless and long-lasting result.
- Achieving perfect alignment and pattern matching, especially with intricate Poppy designs, is a specialized skill. Professional installers are adept at aligning patterns as close to seamlessly as possible, minimizing visible seams and ensuring a cohesive look.
Most importantly hiring a professional installer can avoid costly mistakes. Wallpaper installation mistakes can be expensive. Additional material orders and delayed installation dates can add up quickly. Professionals are less likely to make errors, reducing the chances of wasted materials and additional expenses.
For the best experience, we strongly recommended our customers consult Wallcovering Installers Association to find a reputable installer in their area. This ensures that the chosen professional is well-versed in handling Poppy wallpapers, contributing to a high-quality and successful installation.
Wallpaper seams may be visible when viewed up close for various reasons during the installation process. Some common factors include:
If the wallpaper panels are not aligned correctly during installation, it can result in visible seams. Ensuring precise matching and alignment is crucial.
Changes in temperature and humidity levels can cause wallpaper to expand or contract. If the wallpaper isn't properly acclimated before installation, seams may become visible as a result of these changes.
Uneven or damaged walls can contribute to visible seams. It's essential to properly prepare and smooth the wall surface before installing wallpaper.
To minimize the visibility of seams, it's crucial to follow proper installation procedures, including precise alignment, thorough wall preparation, and using the recommended adhesive for the wallpaper type. Additionally, choosing high-quality wallpaper can contribute to a more seamless and visually appealing result.
All Poppy wallpaper is provided with installation directions and best practices result from using a professional wallpaper installer and following the directions exactly.
Our wallpaper rolls are manufactured at the highest tolerances to allow for a perfect match. However, it is standard practice during installation to make the eye level match first and then work the material up and down so that any mismatches or slight pattern variations are high or low on the wall and not noticeable. If you pattern does not match exactly from top to bottom of wall this does not mean it is defective or installed incorrectly.
If you or your installer encounter any issues with the wallpaper during the installation process, cease installation immediately and capture images of the problem. Remove the wallpaper before the adhesive dries and contact us promptly. If the issue is determined to be a result of a print or trim error, we will promptly dispatch a replacement. We strongly advise inspecting the wallpaper for any issues after every 2 to 3 drops. Poppy is not responsible for any associated labor charges resulting from installation of product which does not meet your standards.
In most cases all of our wallpaper samples are in stock and ready to ship within 24 hours.
Orders placed before 1:00PM CST are normally processed the same day, orders after the 1:00PM cutoff time ship the following business day. We offer both Standard USPS service which arrives in 3-4 days and Express service which arrives in 2 days. Shipping options for both services are selectable during checkout.
If you require overnight service prior to a presentation or to meet a deadline, please email firstname.lastname@example.org or call 913-303-9629 and our sales team and we will make every effort to accommodate your rush wallpaper sample request.
All of our samples ship with a tracking number allowing you status updates as the package travels to you.
Standard processing time for wallpaper rolls is 5-7 business days or sooner, plus transit time.
Many of our standard residential wallpaper roll orders ship in less than 3 business days. While all of our products are made-to-order, we are efficient and understand the need for you to receive your wallpaper roll purchase quickly.
Our shipping method for wallpaper roll orders is UPS Ground. Most locations in the continental USA will receive their delivered order in 2-4 days. Some very rural areas will take 5 days.
If you require rush shipping services, please contact our sales team by email at email@example.com or call 913-303-9629 and we will make every effort to accommodate your rush request.
The production time for commercial orders is 5-7 business days for typical smaller volume orders (less than 1000 Square Feet). Large volume projects can increase the lead time up to 4-6 weeks. Material availability, initial design sampling, cutting for approval issuance, quote approvals, and transportation times can all add to the lead time. In general most commercial orders can be completed in 2-6 weeks. For timelines specific to your commercial wallpaper projects, please contact us and we can advise you on what to expect.
We produce standard cutting for approval order requests in 5-7 business days plus transit time. Custom order strikeoffs are also processed in 5-7 business days in most cases. However, orders with large amounts of custom color matching may take longer. Please contact our sales team with details on your custom project for specific timelines.
Shipping & Delivery
Shipping rates can vary depending on your region and are calculated at checkout.
Absolutely. If you are located outside of the USA you can contact us at firstname.lastname@example.org for international inquiries. Please note that the recipient is responsible for all shipping fees, taxes, and duties.
We offer both Standard USPS service which arrives in 3-4 days and Express service which arrives in 2 days. Tracking is provided for all sample orders.
UPS Ground. Most locations in the continental USA will receive their delivered order in 2-4 days. Some very rural areas will take 5 days. If you require rush shipping services, please contact our sales team by email at email@example.com or call 913-303-9629 and we will make every effort to accommodate your rush request.
Please contact us immediately if your shipping address needs to be changed. Samples and roll orders are often placed into production very quickly after the order is processed and may leave our warehouse sooner than the standard lead time. Any address changes made after an order has shipped will incur a fee for return shipping charges and handling.
Yes, we accept online payments. Payment for order can be placed via credit through our webstore during checkout.
Commercial and custom orders can be paid by credit card or wire transfer. If you prefer to pay by wire please contact our sales team and we can provide documentation on how to make a wire payment.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We do not keep any credit card information on file.
We accept payments from major credit card companies including Visa, Mastercard, Discover and American Express.
We also accept bank wire transfers.
Warranty & Repair
All our products are subject to an extensive multipoint quality control process prior to shipping.
Our warranty provides a guarantee against manufacturer defects. In the event that your wallpaper rolls are flawed or damaged during shipping we will work with you to send replacements.
The guarantee covers any manufacturing or material defect.
The guarantee does not apply to installation errors.
Projects that are installed are not eligible for warranty claims. The materials must be inspected prior to installation. Installation of wallpaper is deemed an acceptance of the goods.
No, there is no explicit or implied long term warranty for installed wallpaper.
Returns & Refunds
No, we do not offer refunds. All wallpaper sales are final.
No. We do not accept any returns. All sales are final.
If you have leftover rolls after the installation is completed we suggest you place them into storage as attic stock.
A full explanation of attic stock and why we suggest it is available afobe in the "Wallpaper Rolls - What is wallpaper overage?" FAQ section above.