Shipping policy

Shipping

Everything ships from our shop and studio in Lawrence, Kansas. Lead times differ by product because most of what we make is produced or cut to order — the details for each are below.

Shipping rates are calculated at checkout based on your region. Standard and expedited options are offered at checkout on every order.

Processing and Lead Times

Samples

Wallpaper samples, fabric memo samples and pillow fabric samples are in stock and are processed within 1–2 business days. Samples ship USPS: Standard arrives in 3–4 days, Express in 2 days. Tracking is provided on all sample orders.

Fabric by the yard

Fabric yardage is stocked with live inventory and ships within 7 business days. If an order exceeds the yardage we have on hand, or is unusually large, allow an additional 3–4 weeks. Minimum order is 2 yards.

Throw pillows

Pillows are stocked with live inventory and in-stock orders ship within 1–3 business days. Pillows ship via UPS or FedEx because of package size.

Residential wallpaper

Rolls are printed to order and ship within 10 business days.

Commercial wallcovering

Yardage and panel orders are produced to order. Lead times vary by substrate and quantity — contact us for a firm date before specifying.

CFAs and strikeoffs

Cuttings for approval and strikeoffs are produced individually. Contact us at sales@poppyprintstudio.com for current turnaround.

Transit Times

Roll and yardage orders ship UPS Ground. Most locations in the continental United States receive delivery in 2–4 days; some rural areas take 5 days. Transit time is separate from the production lead times above — add the two together when planning an installation date.

Orders over $1,000 require a signature on delivery. For missing deliveries, check the carrier's delivery photo and with others at your address first — carriers provide us the same tracking information they provide you.

If you need rush service, email sales@poppyprintstudio.com or call 913-303-9629 and we will make every effort to accommodate it.

International Orders

We ship internationally. Contact sales@poppyprintstudio.com for a quote before ordering. The recipient is responsible for all shipping fees, taxes and duties.

Address Changes

Contact us immediately if your shipping address needs to change. Samples and roll orders often enter production quickly and may leave our studio sooner than the standard lead time. Address changes made after an order has shipped incur return shipping and handling charges.

Damage in Transit

Inspect your order on arrival and before installation. If anything arrives damaged, contact us within 7 days of delivery at sales@poppyprintstudio.com with photographs of both the packaging and the goods. We will arrange a replacement.

Wallpaper must be inspected before installation. Installing wallpaper is deemed acceptance of the goods, and installed material is not eligible for a claim.

Questions

For anything not covered here, email sales@poppyprintstudio.com or call 913-303-9629. Returns and refunds are covered in our refund policy.