Refund policy
Returns and Exchanges
What you can return depends on what you ordered. Cut-to-order and custom goods are final sale. Pillow covers and samples can come back to us. The details for each are below.
Wallpaper and Commercial Orders
All sales are final. We do not accept returns or exchanges on wallpaper rolls or commercial panels. If you have material remaining after your project, we strongly recommend keeping it as attic stock.
What is attic stock? Extra wallpaper held back for future repairs, so a patch matches your original dye lot. Our wallpaper FAQ covers this in detail.
Rare exceptions
In very rare circumstances we can approve a residential roll return, decided case by case. To qualify, items must be unopened, undamaged, in original packaging, and in the exact condition you received them. If a return is approved, you are responsible for return shipping and a 25% restocking fee.
Fabric by the Yard
All yardage is cut to order and is final sale. We cannot accept returns or exchanges on cut fabric.
Order a $7 memo sample of any fabric before committing to yardage — it is the best way to confirm colour and hand in your own light. Our fabric FAQ answers questions on cleaning codes, durability ratings and minimums.
Defective goods
If you receive fabric with manufacturing defects, contact us within 7 days of delivery with photos. We will replace or refund the affected yardage.
Pillows
Covers only
Returnable within 14 days of delivery in unused, original condition. A 25% restocking fee applies. Contact us to initiate a return.
Filled pillows
All filled pillow orders, both poly fill and down fill, are final sale and non-returnable for hygiene reasons.
Defective goods
If you receive a pillow with manufacturing defects, contact us within 7 days of delivery with photos at sales@poppyprintstudio.com. We will replace or refund the affected item.
Try before you buy
You may order a fabric sample of any of our pillows before purchasing. Our throw pillow FAQ covers fills, dimensions and care.
Custom Orders
Custom orders of any type are nonrefundable and nonreturnable. This includes custom colourways, custom scaling, custom substrates and any made-to-order configuration not listed as a stock product.
Samples
We gladly accept returns of wallpaper and fabric samples. To initiate one:
- Contact us within 14 days of receiving your samples at sales@poppyprintstudio.com.
- Upon approval, we will send you a return shipping label.
- Once samples are returned and confirmed in good condition, your payment is credited back to your original payment method.
Separately, our Sample Return Program takes back any samples you no longer need for reuse or recycling. That program is free and open to everyone with no deadline, but it is a take-back program, not a refund.
Exchanges
If you wish to exchange an item, the quickest route is to email our customer service team.
Refunds
Once an approved return is received and inspected, we will notify you of the approval status. If approved, the refund is processed to your original payment method, less any return shipping and applicable restocking fee.
Please allow time for your bank or credit card company to post the refund to your account.
Questions
If you have any questions about this policy, contact us at sales@poppyprintstudio.com or browse our general FAQ. We're here to help.